Refund and Returns

Return & Refund Policy

Thanks for shopping at Optimum Glow.

Returns

Due to health reasons, we do not accept returns on personal care items and supplements.

If you are not entirely satisfied with any other purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

We refund for personal care and supplements purchases made on our site if the item has not been shipped to you.

To be eligible for a refund for personal care and supplements purchases, you need to notify us via email info@optimumglow.co.za of your request for a refund within 12 hours of effecting payment.

For any other purchases in your possession, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund request is approved, we will initiate a refund to your original method of payment or by EFT
You will receive the credit within a within 5-7 working days, depending on your bank’s policies.

Shipping

 You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non refundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on the refund your order, contact us on info@optimumglow.co.za or +27658471040